Last Updated: November 2025
1. Introduction
InstaPink ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (instapink.co) and mobile services.
2. Information We Collect
Personal Information:
- Name and contact information (email address, phone number)
- Account credentials
- Payment information (processed securely via Stripe)
- Service address for bookings
- Profile information for service providers
Automatically Collected Information:
- Device information and browser type
- IP address and location data
- Usage data and analytics
3. How We Use Your Information
We use your information to:
- Create and manage your account
- Process bookings and payments
- Send verification codes via SMS for account security
- Connect customers with service providers
- Communicate about your bookings and account
- Improve our services and user experience
- Ensure platform safety and prevent fraud
4. SMS/Text Messaging
When you provide your phone number and consent to receive SMS messages:
- We send verification codes (OTP) for account security
- We send transactional booking updates (e.g., booking created, provider assigned, provider on the way, provider arrived, job completed)
- Message frequency: 1-2 messages for verification; 3-5 messages per booking for status updates
- Message and data rates may apply
- You can opt-out anytime by replying STOP
Important: We do NOT sell your phone number to third parties. We do NOT use your phone number for marketing without explicit consent.
For more details, see our SMS Terms & Conditions.
5. Information Sharing
We may share your information with:
- Service Providers: To facilitate bookings (we share your name, service address, and phone number with your booked provider)
- Payment Processors: Stripe processes payments securely
- SMS Provider: Twilio delivers verification messages
- Legal Requirements: When required by law or to protect our rights
We do NOT sell your personal information to third parties.
6. Data Security
We implement appropriate security measures to protect your information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure authentication systems
- Regular security assessments
- Limited access to personal data
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account
- Opt-out of SMS communications
- Withdraw consent at any time
8. Contact Us
If you have questions about this Privacy Policy, please contact us:
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.